Refund policy

Return & Refund Policy

We want you to love your order. If something isn't right, here's how
returns and refunds work.

CHANGE-OF-MIND RETURNS (30 DAYS)
You have 30 days after receiving your item to request a return. To be
eligible, the item must be in the same condition you received it —
unused, with any tags, and in its original packaging — and you'll need
your order number or proof of purchase.

To start a return, email us at youcanemailpaul@paul-buck.site. If your return
is accepted, we'll send you instructions and confirm the return address.
Please don't send anything back before requesting a return, as we can't
accept unannounced returns. Return shipping for change-of-mind returns
is the customer's responsibility.

Return address (for approved returns):
Paul Buck
Leubnitzer Höhe 16
01219 Dresden
Germany

DAMAGED, DEFECTIVE OR WRONG ITEMS

Please check your order when it arrives. If anything is damaged,
defective, or not what you ordered, email us at youcanemailpaul@paul-buck.site
within 30 days with your order number and a clear photo of the issue.
You do not need to send the item back — we'll arrange a replacement or a
refund. (Minor colour differences between your screen and the printed
product are a normal part of printing and aren't considered defects.)

EU / EEA 14-DAY RIGHT OF WITHDRAWAL

If you're a consumer in the EU/EEA, you have the right to cancel your
order within 14 days of receiving it, for any reason and without giving
one. This applies regardless of any discount or sale price. To exercise
it, email us at youcanemailpaul@paul-buck.site within 14 days. You may return
goods you've unpacked and examined; we may reduce your refund only if the
item's value is diminished by handling beyond what's necessary to check
it. We'll refund the full price plus standard original shipping within 14
days of receiving the returned item (or proof you've sent it). You are
responsible for the direct cost of returning the item. Full details are
in our Cancellation Policy (Widerrufsbelehrung): [LINK].

EXCEPTIONS
Genuinely personalised or made-to-order items (for example, products
customised with your own name, text or images) can't be returned or
cancelled unless faulty. This does not apply to our standard designs,
which are covered by the returns rights above. Gift cards are
non-returnable.

EXCHANGES
The quickest way to get a different item or size is to return your
original (once accepted) and place a new order.

REFUNDS
Once we've received and inspected your return, we'll let you know whether
your refund is approved. If approved, we'll refund your original payment
method within 10 business days. Your bank or card provider may need extra
time to post it. If more than 15 business days have passed since we
approved your refund and you haven't received it, contact us at 
youcanemailpaul@paul-buck.site.